1. How do I make reservation?
2. How do I pay my cruise?
Simply call your preferred travel agent or book directly with Tonkin Cruise via email, or website. When making a reservation, we require the following information for all guests: fullname, date of birth, gender, citizenship, passport number, visa expiration date, emergency contact number, and special needs (i.e. dietary).
3. How will I receive my travel documents?
All our rates are in US Dollar. You can make payment by cash, bank transfers or credit
card (VISA, Master and AMEX).
4. How many suitcases can I bring?
Except you book via other channels, we have your provided information in system; no need for travel document. As soon as your booking is confirmed and full payment has been made, all is well-arranged.
5. Will I need an electrical converter?
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 30 kilograms. Should passengers carry more than this amount, it is necessary to inform our reservation staff upon booking procedure.
6. Do children cruise for free?
No. The current on board is 220 volts AC.
7. What other services are available?
Yes. Children below the age of 05 years old are free of charge (limiting to two children
per one booking).
Children from the age of 05 to below 08 years old will be charged 50% of the adult rate.
Children from the age of 08 to below 12 years old will be charged 75% of the adult rate.
Two children under 12 year sharing a private cabin are charged at 75% of full cabin rate.
Children from the age of 12 years old pay full adult rate.
Baby Cot is free of charge and according to availability.
8. How can we celebrate a special occasion?
- Spa service
- Theme party on request in advance
- Cooking class
9. What can't I bring onboard?
We could arrange wine, flowers or bon voyage gifts, such as fruit baskets, champagne, birthday cakes, or local gifts for your celebration. We can also organise other theme party on board or on shore upon advanced request. Please let us know at least two weeks before cruising.
10. Any dress requirement?
Guests are prohibited from bringing beverages on board. However, at the beginning of the cruise during embarkation day, guests may bring on board one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage. A $10 corkage fee per bottle will be charged should you wish to consume this wine on board. Besides, passenger is not allowed to bring on board the vessel firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
11. What if I still have some questions?
No. Comfortable is the word. Just make sure your wear anything comfortable and up your style.
12. What if I am vegetarian?
Contact us at the following numbers (84-4) 3927 5526 or our hotline 84-906 409 898; or visit our "Contact Us" section from the home page.
13. Do itinerary changes?
Guests requiring special diets such as vegetarian, low salt, diabetic or low cholesterol meals must alert Tonkin Cruise at least 3 days prior to departure and inform the Cruise Manager when on board. We pride ourselves on serving fresh, creative. The chefs will make reasonable efforts to accommodate these requests.
14. Are charters available?
Every effort will be made to follow the published itinerary � wind, weather, emerald water and the good nature providing. Tonkin Cruise reserves the right to change, omit or add stops, change the route due to unforeseen circumstances.
15. Can I get group discounts?
Yes. Choose existing itineraries or perhaps customize your own! Check out our junks which accommodate up to 24 guests. Please ask your travel agent or contact us for special charter and group tariffs.
16. What is your cancellation policy?
Yes. You may save up to 10% for group booking. Please contact us for best deal.
17. Do I need to bring money on board?
Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made.
Regardless of suite resale, the following policies shall apply to all cruise cancellations if you cancel your trip at a later stage :
- 30-08 days 30% of full fare
- 07-04 days 50% of full fare
- 03 days or less 100% of full fare
Non appearance/no written notice 100% of full fare
The above penalties apply when the entire booking is cancelled and apply to all services including cruise and land arrangements. Guests or their travel agent must telephone or send a fax to Tonkin Cruise's Reservation Department to cancel the reservation.
18. What does my cruise fare include?
Although our cruise fare includes mostly everything, you still should carry extra cash for personal expenditure such as drinks at bar, snacks or other personal services. Cash should be in Vietnam dong or US dollar. Credit card (VISA, Master) is also accepted on our junks.
19. When is the best time to visit Halong ?
20. What kind of food served onboard?
Your cruise fares cover so much for your convenience. Check out our cruises unbeatable value for money.
21. Do we have to bring passport for sleeping aboard?
Our delicious meals combine a perfect balance of Halong Bay specialty fresh seafood and traditional Vietnamese dishes. Western cuisine is also served. If you are allergic with seafood or have any dietary request, please inform us in advance.
22. Where does the boat anchor at night time?
Yes. You have to bring your passport with you on boat and please provide us your full names, gender, passport number, visa expire date before your departure to Halong Bay.
23. Can we sleep outside on the top deck of the boat?
Our cruises always try to find a quiet, calm area surrounded by the isles to anchor over night (within permitted area for overnight boat).
24. How many caves in Halong will we visit?
Yes. Please check with cruise manager to know if the weather is fine for deck sleep. All comfortable beddings however are not allowed to be brought outside. A late night watching starry sky and the mystery of nocturne on the bay should already be a great end of the day.
25. Do you have life jackets on each junk?
Our cruise travels amongst the countless number of islands and isles in Halong bay. Our 2 days 1 night tour schedules to stop and visit ONE cave - one of the biggest in the bay. If you wish to visit more, please let our reservationist know prior to departure and please be informed extra fee applies. In the unexpected circumstance, the captain�s instruction should be followed. Cave visit or extra cruise can be canceled without prior notice.
Safety is priority in our cruise. That�s why all our junks are equipped with adequate life jackets.